Customer Testimonials
Gary Okerstrom really helped me get the Jeep I was exactly looking for. Also he was extremely fast on getting me into a new vehicle! To be honest I couldn’t be more happy with the whole experience!
Great experience. Very happy with the vehicle we purchased. Drove off the lot the same day. Only drawback, wait time for paperwork. I Would recommend.
I had a very pleasant experience with Service when I brought my RAM truck for an oil change. Ryan from the Service Department was courteous and thorough. I am appreciative for Ryan's efforts. I am pleased with Northland CDJR and I will be back.
Brenda went beyond her duties to work and secure me as a Chrysler customer, so long Chevy,will be referring family and friends to shop Northland Chrysler for a good deal
The dealership delivered great service again for my vehicle. The only item that was missed w as the fresh hot coffee. Thank you, so much
Great job in service and sales. They were timely when I brought my car in fir service. Also sakes was courteous honest and responsive. I will return.
Lawrence Clark provided excellent customer service and also went far above and beyond my expectations. It was a absolutely great experience and I'm loving my new Ram!
This was a simple process with friendly service. I enjoyed my salesman Dan Jones company. He was very knowledgeable. I’ll be back sooner than later.
Great experience. Lawrence our sales person did a great job of handling our crazy situation. We were in a major time crunch and they pulled off a sale and pick up in the same morning.
We had an excellent experience! We were giving a great loaner car and our car was fixed promptly. It also came back washed which was a perk too! Shane was great (don’t see his name below)
William Lockart was very professional and very informed when explaining the repairs needed to complete today's service. He was personable and friendly. He was well groomed.
Given the state of our world today and COVID19 I would be remised not to make it clear that Northland Chrysler Jeep provided excellent excellent service to my vehicle and I will definitely be bringing it back to the dealership because of the quality of workmanship they provided and their dedication to communicating with the customer.
Fast service and quality repair work. The team took care to ensure the repairs to my car were done right. The communication was good so I knew when my vehicle was ready
Best of the best, only dealership I will go to. Ask for Dan Jones, he will get you in the best ride and make you feel like you’re at home.
Friendly, attentive, quick, and not trying to constantly sell things you don't need. I always appreciate the help and experience I receive from the service team.
Need to know what the finance charges are beforehand and what incentives they would be losing and rebates if they use another Credit Finance company
Great service, It was quick, easy, and very family friendly for a first car. Even though I was young they still made sure to get me in a great vehicle!!!!
Mr. Ryan is an exceptional individual and does an excellent job in all areas I'm very very pleased with my services and will continue to bring my car to this facility for repairs thanks for allowing me to express my satisfaction respectfully submitted Maxwell Dotson
Great dealership! I will be back when it is time to turn in my lease again. Dan Jones is a great salesman and I will be returning.
The service was great. Charles was professional and courteous. My appointment was at 10:00am. I got there around 9:45am and was taken right in. I was told I would be out within an hour and that was correct. They even washed my van.
I’m not sure if it was due to covid or not but no one offered to show me anything about my new Jeep. Also I wasn’t sure if GAP coverage was optional or mandatory??
Great job getting my recalls squared away, and the new radio arrived for install much earlier than expected. Everyone was incredibly friendly and helpful. I'll be back for all service needs.
The service person was at Northlland was professional and courteous. I had a 10:00am appointment and got started right on time. He told me I would be out within a hour and he was right on the button.
Professional, friendly, timely, great customer service, supportive, goes the extra mile ( washed my SUV), directed me to waiting room, offered support for any concerns/problems.
Did all they could to help and resolvemy problem. Could not made it without them. Great job. Good to have people like them fighting for you
I don't know how it happened but they broke my oil dip stick, waiting to have it replaced. I thought they might call me to let me know it was in since they had to order it
Very friendly and had all my stuff ready to go. Hank Webb is a great sales person. He was very professional, friendly and nice to talk to.
Service was great they were ready for me the guy who waited on me was polite & informal. I would bring my vehicle back again & recommend
Newly renovated customer lounge allows adequate social distance for patrons. Friendly technicians and customer service providers are very professional and attentive to the specific needs on the level of a well trained concierge. Limited waiting with scheduled appointments makes it less stressful to obtain service
Me an my wife came in early in the AM and unfortunately the original dealer didn’t show as scheduled but things happen but another dealer came and took care of us and me and my wife spent 6 hours to find a deal we liked and the dealer was very very very patient which made it very easy for us to pick a car we anted!
They were very pleasant and professional. My time was not long I appreciate that. Customer service was very courteous. It was a plus to see my favorite salesperson Hank Webb who is always so helpful and informative
Every one was polite, everyone was courteous, they took me in on time and the estimated time they predicted was on time. They found some filters that needed changing.
Although my truck was in collision for almost 2months. I'm happy with the outcome so far. I've had it for 2days. So far so good.
The best part of the experience was how Will Lockhart made sure I had a loaner to drive. Very nice young man. I do wish they had washed my vehicle before returning it to me.
Brought my Jeep Grand Cherokee in due to the engine light coming on. Ryan coordinated service for my Jeep and provided accurate information as to when my Jeep would be ready. I am very satisfied with the service provided by Ryan and his team at Northland Dodge/Chrysler/Jeep.
Friendly staff and fast service. Needed a battery which they had available at the dealer. Waiting area was very comfortable and clean. Will go back again
I want to thank Ryan and his team in the service department for the great job done on my 2009 Chrysler Town and Country. Painstaking efforts were taken to find and repair the many problems my van had. Now it is riding like new. Thanks, Larry Faulkner
Great service I truly appreciate it keep up the good work!!great service again and thank you and a nice day see you soon ok
Great service friendly service clean facility quick great communications I felt good about bringing vehicle there. I like that had courtesy ride home and pickups
I drove up to get my first oil change on my new Dodge Journey. The young man was very pleasant. Service was fast and very efficient in! I was very pleased.
Dan Jones always comes through and is amazing. Thanks Dan for my Jeep. Had to special order my keep and the process was easy and loving my new jeep.
Best service. Kept me notified on the progress with my car. Charles was very pleasant, informative and knowledgeable. I appreciate his help and honesty. Quality work! I’m
I was able to get my windshield wipers replaced within a timely manner. Excellent service. I had no problems getting in and out. Thank you
Northland Chrysler is my neighborhood dealer and service center. I have been doing business here for many years and plan to continue they’re good
This is the absolute best dealership I’ve had the most pleasure of dealing with. I’m truly happy to get service there. In fact I decided to and executed the sale of another truck to our family!
I came in for engine light and by my surprise it was my trans😩 not knowing what to do next Ryan helped figure it out and before I knew it he was giving me a call to say my deductible was 500$ which was very manageable! Thanks again Ryan!
Professional and friendly. Appointment was on time. When over the manufacturers service recommendations. Provide with business cards. Will make an appointment for tire rotation in the near future.
Will do business again. Was a good experience why do I have to put 25 words in this review I think that’s a bit much Lol
Northland CDJR is a winner! Professional courtesy from everyone! Coming to this dealership since 2017 and have seen good improvements, especially in the service department!!
William from Service took GREAT care of me when I came into Service last week with a Headlight issue. William was Very Energetic, Knowledgeable, and Courteous throughout my entire visit at Northland Chrysler.
My experience was pleasant. I came in for service maintenance on my 2019 Ford Fusion. Was told I needed to take car to Ford dealership. But the service done on my car was satisfactory.
I’ve been waiting a year for the part and I was told it would take 1hr, turn into 2 days. I’m happy. Thank you
The service guy was very friendly and helpful answered my questions that I had and gave me good advice. I would love to work with him again.
Ryan, in Services, was very intentional about ensuring that his customer left satisfied even if a concern presented was unknown of the root. I appreciate Ryan's calm and problem solving attitude.
Good dealership excellent service real refer my friends and families to come and visit this dealership I have a great satisfaction in their service in their sales representative thank you for letting me get the opportunity to express my total satisfaction
Had excellent service while at Northland Chrysler, workers were very nice and quick service. Waiting room was very clean. They also cleaned my car which was a nice surprise.
All I can say which is good that my service at the Chrysler dealership this time was awesome everything was done in the timely manner
My experience on 2/10 was absolutely phenomenal. I pray that the dealship continues the amazing customer service and work. I definitely will return. Thank you!!!
Al Conway was a great help with helping reach my needs and wants throughout my process in buying my 2021 Ram I am very pleased with my decision thanks Northland Chrysler
Amazing service from the whole team. I have bought 3 previously cars from Walt Mitchell. Walt has been awesome and his team was also. Also
Great customer service, they went over everything thoroughly with this being my first lease. Went in with my eye set on a particular vehicle and drove out with it 😍
My service was professional and the wait time was pretty reasonable I will return to have my car serviced in the future Thanks and continue the great service
Appointment for oil change, was told it would be an hour wait. It was over two hours before my car was completed still had bring back in minutes laters for my tire pressure for adjustments....
This dealership is close to my home and the shop was very clean,the waiting was comfortable. The service I received was very quick. My
Ryan was nice and very helpful in answering all my questions and concerns! Thanks appreciate it! Ryan was nice and very helpful in answering all my questions and concerns! Thanks appreciate it!
I received great service and the staff was all very friendly. Quick turn around time and happy with the visit. They even washed my car!
Had a great experience with Peter Salomon. Very nice and knowledgeable about the vehicle. Went over and above any expectations. Got me the keep I wanted at the price I wanted. I would recommend him to everyone I know
Reference service advisor Mr.Ryan Bruyere service department. Ryan is an exceptional individual he make sure he advised me of necessary repairs required he checked the history on my vehicle and advise me of recalls and make the necessary repairs all repairs are made in a timely manner Ryan is respectful and courteous if I had to rate him on his performance it would be outstanding his attitude toward his customers if I had to rate him from 1 to 10 it would be a 10 Yours Truly respectfully submitted Maxwell Dotson Sr
Ryan did a tremendous job helping me with the service I needed and I think that all service people should be like him,Thank you for your service
Very nice people working there. Very polite and on time Great experience and very knowledgeable. I would recommend this place to all my friends And family
Outstanding service. The oil change was done in a timely manner. Willam was very professional and polite. One of the service tech even went to my car to get my eyeglasses that I left on the front seat Overall great experience
Ryan was amazing, he helped me with my truck fast and efficient. I always come to this location. I will be back soon for services.
I like to support this location but every time I come oil changes take over an hour. This last time i was told that I had a severe oil leak however there is no hole in my oil tank and if they had honestly looked at it they would be able to accurately tell me that it wasn’t from the oil. Even if they didn’t know where it came from. It was actually spilled antifreeze but if I’m at a dealership I would expect that the least to happen is for an accurate diagnosis. as a customer ...
Harry Kelly did a fantastic job setting up my new lease on a 2021 Jeep Grand Cherokee limited. I plan to see him again in 24 months.
This is my second time coming to this dealership. Everytime I come weather it's to buy a car or visit it always feels like family. Thank you for blessing me with my favorite vehicle.
It was a great experience the only thing that was kinda timely which had nothing to do with your employees was the setting up of the app. Its a slow process.
Everyone had Excellent attitude, friendly and patient. Took the time to explain details of the car. He was able to answer questions and made me feel comfortable.
Great service would highly recommend.I absolutely love my vehicle the sales floor and my Salesman was extremely helpful. They made the entire process stress free and smooth. Even after leaving the dealership they have continued to extend excellent customer service.
My 1st experience with this dealership was not good but my 2nd was by far 10x much better and that’s because of Al Conway!
I was very pleased with my experience my sales person was nice respectful a I am glad that I chose to buy my vehicle for their
Thanks once again for a quick in and out oil change. I always get great service with each visit. Thanks again to Ryan and Portia.
Pete was very helpful and patient with me and the process. All the staff I encountered was pleasant. I would definitely recommend them to friends and family.
i had an oil change and rotation of tires! great job done and within a reasonable amount of time e! the staff there are very professional. I would bring my vehicle back if need other services.
Lawrence was great, he worked with me and was very patient. he made sure I got the car I wanted with no hesitation. thank you
Anytime I have to come to the dealerships i am always with courtesy and professionals. Thank you Northland Chrysler family. Thank you for all you do..
Awesome bed side manners. William was so professional and manners outstanding hands down. He has awesome customer service experience. He needs a raise. Thanks for everything
Today was just a routine oil change, but as I’ve come to expect, everything was great. The customer service from my Tech Ryan to me checking out with Portia, everything was great.
The service at Northland Chrysler Dodge Jeep was exceptional. They go beyond expectations. Thank you Brian, Ken and the entire team. I would highly recommend them for your next vehicle.
Pleasant and quick. I went in for an oil change, It was quick and the service people were nice and the dealership was clean. I will be back
I appreciate the fact that Ryan was in contact with me throughout the service period.Ryan made sure that I had my car to take my husband to dialysis on 3:00 on Saturday.
Turned in my lease and picked up a new vehicle. Salesperson was the best; courteous and knowledgeable. Finance manger was also great. Best experience I ever had at a dealership.
Glenn Boyd Is a great salesman. the staff and the owner made me feel very welcome. I’ll buy there again. The service department was also friendly.
The best dealership ever and they did not keep us all day.... like other dealership has and the past .The sales associate Lawrence was the best he really helped us he made us feel good being a senior citizen trying to purchase a new vehicle. He explained everything and made sure that we understood without getting an attitude. Everyone Ship was very polite and courteous.Thank you Lawrence Clark
Everyone is so nice and very helpful. I never have to wait too long for my service to be completed. Thumbs up all the way.
The dealership is great I brought two brand new 2020 from there my salesman name was Hank Webb he did excellent job I recommend all my friends to go there service Department was excellent
The service was professionals responsible thoughtful and your staff was very nice and knowledgeable about the JEEP and type of tires needed. They completed ALL necessary service needed
Great service I will recommend to my friends and family everyone there was polite and courteous thank you for washing my vehicle and rotating my tires I really appreciate the service and the quality of work that I got at your company
I took my Dodge Journey in because it was cutting off while driving. The awesome mechanics found that it was the ignition needed to be replaced. My experience was amazing thank you so much Northland Chrysler Jeep.
I was actually shopping for a used car and left with a brand new 2020! My first time buying a brand new vehicle. I worked with Brenda and Mike. The were fast and no fooling around at all. Very attentive to my needs and the payment I could afford. I have already recommended them to a co worker.
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