Customer Testimonials
Micah Turner was very kind and professional and she helped me get a great Jeep. She was concerned about me getting what I want. Awesome
Made several visits to complete two recalls due to parts not being available. When I was told the seatbelt part was available it was not communicated that the service would require my vehicle to stay overnight. The dealership didn't have a loaner vehicle and it personally caused a transportation issue for my family the next day. When the issue was brought to Ryan's attention he was not accommodating and standoffish over the phone. Other than this issue staff was Generally pleasant in person and the work is generally done fast.
They are great professionals on what they do. They greet the customers with a smile early in the morning which is hard. They check on you while you are in the waiting area.
Excellent customer service. Walt is the best!! Patient and accommodating. No rush took his time Best car buying experience I've ever had. Will definitely be back and refer others.
Al was u good man I appreciate him, got the best price for me and was in and out in a day ...I definitely recommend him
Todd in the used department is the man. As long as you give him something to work with he will come through for you. I walked in defeated and walked out with a dodge charger 2019 fully loaded. Thanks to Todd.
You all did a good job. I think you should communicate more. I did like the text message system .Keep up the good work. Thanks
Great experience love my new car! The entire process was smooth I definitely recommend coming to this dealership. Will be back soon and Gerald was great!
l have always got good service from this dealership. my visit on 5/3/2021 I had the pleasure of meeting a service tech name will this young man was very professional l give this young man a thumb up
I like it because it's Black owned Todd was very helpful and he was polite and friendly I had a little problem with the used car i got They corrected it and got me rolling again
I had a good experience but I notice when I get to 72mph my jeep kinda shakes. Not sure why though. And I did have my tires rotated.
My car was checked in for service i drove off the lot very pleased. My car rode as if i just purchased it all over again. Thank you
Its close to my house it was very clean an the employees was very respectful. If i called rhey called me back in a timely i was satisfy with
Excellent service employees were very polite and helpful Daniel Jone was Superb sales person. Even the financial advisor Steve was very nice and polite. I had no problems at all
Ryan always so helpful and gives excellent service. Definitely appreciate his professionalism. Northland made a great choice when deciding to hiring him at the dealership.
My visit was good they addressed my issues in a timely manner my service was excellent pre usual very informative and no issues with my vehicle
Came in for an oil change before a trip. The service was quick and the service members were friendly. Waiting area was safe and had hand sanitizer.
Service was quick and they keep you well informed. Texted with their information to have an additional way to contact them. And as a added bonus washed my jeep.
Best dealership I’ve been to. I was able to get my vehicle next day no issues. Service was amazing and they are super friendly.
Ryan in the service department and crew was very professional and very nice. My wait time was shorter than I was initially told. Would definitely go back. Plus price for service was cheaper than Southfield Chrysler
Great fun environment, staff very friendly and knowledgeable. My sales associate Glenn Boyd was phenomenal, A1 skills and all around knowledge of the vehicle and my needs. I will definitely be back to this dealership and Mr. Boyd. Thanks
My experience was good with this dealership the serviceman was very helpful you're told me an hour and a half and I explained to him that I needed to get my granddaughter back in school and I guess maybe he knew I called an Uber to pick me up and by the time I hung up from Uber here told me my car was ready which was so nice that he spared the process up and I was very pleased with the service
Northland CDJR was great! They made my buying experience easy and efficient. They were able to get exactly the truck I wanted at the price promised.
Impeccable to day the least the staff and the work they do is outstanding will definitely tell others about them the best hands down thanks
I had been to a couple of dealerships but came up empty. Mr. McNeal took great care of us. Very professional. He worked hard. Made it happen. I would definitely recommend this dealership to friends and family.
I came in on a random day and Glenn immediately took action and got me in a brand new 2021. He was patient, kind and he got the job done!
They took the tone to let me know about the cabin air filter which was truly nasty. They service people are wonderful. Everything was taken care of in an efficient manner.
I like the service it was quick and easy and convenient the people were very friendly they even gave me a car wash at the end I will recommend people to go there
Everyone was great and made us feel welcome! We had a great time and enjoyed our stay. If we ever can’t what we want here we’ll travel to Northland in heart beat!
A great dealership over all from purchase to service of the vehicle. The car wash is a nice touch. Also oil change and tire rotation is a litte costly but I'm also glad it only took an hour. My service advisor was a great
great I love this place Worker like Will and Donnie And Jermey make going up there valuable and Shawn Nelson is a great man 1love
They were fast and did an amazing job assisting me. Would definitely recommend this dealership. The price was affordable and I’m a happy customer
The service l received was excellent. William was very polite. Everything was done in a timely manner. I will recommend Northland Chrysler to my Family and friends.
Steve and Ryan were very friendly and open minded. Thank you both for going deeper in looking into my warranty Thanks again fellas! No worries
Will was great tool care of my issue and was very helpful I also had a great experience with the parts area getting a new battery for my Fob
Amazing service! Fast, professional, friendly and covid procedures followed. Will recommend to all my family and friends. If anyone is looking for an honest, professional and wonderful salesman look no further than Hank Webb. He’s the best. So happy I came to this dealership.
They were friendly and fast got me in and out, made sure I was satisfied. Great customer service. I will be returning in the future
I had a good Service experience. Check in was easy ,Service person was pleasant .l was in and out in less then 45 minutes. Thanks
My visit to Northland Chrysler Jeep Dodge Ram was great. The staff were friendly and I felt well taken care of. Additionally, my vehicles issues were resolved in a reasonable amount of time. Will be back in the future for any vehicle service needs.
Very professional experience. I was treated with dignity and respect. Brenda Thornton is a great salesperson. I would recommend Northland Chrysler to my friends and family.
Will was very helpful and professional very impressed with his knowledge he was able to get me in and resolve the problem with my tire
I enjoy visiting Northland Chrysler,Dodge as my local community dealership for the service and accessibility, I look forward to doing more business in the future with Northland
The staff is very courteous and very professional. Thank you Ryan and others for a job well done. I am very pleased with the service I received.
Staff was very friendly and helpful. Answered all my questions and was very honest with my situation and I appreciate it a lot. Thank you so much.
Excellent, they did an amazing job on the truck. They were very nice and services was fast I was out of there and no time.
The service that I received was very great. One of the greatest dealerships. Best I have ever been in so far and is under great management.
Gave me a lot of information to help fix the car pretty fast and honest nice and the brakes and they did a good job on the brakes
I enjoyed my car buying experience at Northland Chrysler Dodge Jeep Ram. The people I met were very friendly. The dealership was clean. I really like my minivan.
This dealership is professional. Timely, and organized. I could 't believe the attitude of the service personnel . They wanted to know if o had transportation home.
Great service, Great customer service, friendly, always smiling, patient , kind , helpful, dedicated, focused, fast workers, timely fashion, reasonable. Have a good day thank you bye
Professional, efficient service. It was a Saturday, and the staffing was low. I was checked in and updated that someone would be be with me shortly,
Before I came to this dealership. I went to the one by my house in Redford. I didn't like their vibe too much. So, I drove to this dealership and met Al. He was very friendly and informative. I told I would be back in about a month. I came back he took his time and helped me and my husband out. I'm very happy with my purchase!!!!
Good customer service...nice,friendly ppl..I don't have twenty five words for you guys...that's one thing y'all need to change
Everything was done professionally and good That's all I have to say Power of the day and I will see you the next time I drop Nate service
I got great service the moment I walked in the door. They also were able to diagnose and get car fixed in a timely manner.
Great dealership will recommend it to all my friends very clean inside and very courteous been dealing with y'all for almost 6 years thanks
The service department employees are very professional and friendly. I will continue to take my car there for service. See you when it's time for another oil change!!
I like the employees but they're slow but does good work. I received some damage on my tailgate and a missing gas cap that I to replace myself and still no one reached out to me to compensate me for.
Will was very helpful and efficient . He was friendly and took his time to explain the issues with my vehicle. Will refer fam /friends s
Good customer service skills and the service on my car was done in a timely fashion. I was informed if there was any other services that needed to be repaired on my car.
He was a perfect gentleman and he helped me to the Xtreme of my issue I appreciate him and all employees🥰 thank you for all your help
Employees were extremely friendly and the work was done very quickly and efficiently. The waiting room was comfortable and the service advisor kept me updated on the status of my vehicle throughout. I would highly recommend Northland for anyone trying to get service done on their Jeep.
Scheduled my service appointment, and I was very pleased with how quickly everything was completed. The person who checked me in was very nice, and even offered me some good tips going forward for maintenance.
Fast and courteous service and reliable service personnel my car wash even wash up a bit without me having too ask them Very knowledgeable about product
Harry was very professional and knowledgeable with assisting in choosing the vehicle I have. I highly recommend this dealership and working with Harry for service.
No issues, I was in and out in less time than I was expecting and my paperwork had detail analyzes of any future work needed which is priceless.
I am thankful I bought my car from there every time I come I am treated very well the wait is not that long and my service is always good
Ryan (if that's the guy who helped me)was very professional and helpful. Front desk lady was also professional and friendly. Because I didn't know about setting an appointment the wait was way longer than expected (came at 1pm didn't leave until 2:50). So hopefully the next time it won't be that long,if Ryan didn't fit me in, I would of been pissed but for that,I wasnt. Also if your going to do a car wash,actually clean the car and not just hit the car with water(I didn't like that)!
Pete was amazing to work with, I would highly recommend Northland Chrysler for your new and or used car needs I love my Renegade Jeep
Great service was treated like family. Was informed of wait time. Was informed of the work being done on vehicle and was informed when ready
Thanks for the quick, helpful service and thank you for being pleasant. I had an oil change and my tires were rotated . I received a needed car wash.
My service at Northland was pretty good. My jeep was in there for 3 weeks which is likely not their fault as they had to go through warranty. I was given a rental for 2 weeks, though I had to get a personal rental for the other week and spent $300. They did comp me a $100 good will deductible but I but I still had to pay for a $100 battery deductible when the reason I needed another battery was because of the radio failure after a mandatory software update.
Very courteous and speedy. Pete Solomon had everything ready to go. Walked me through the process and we were in and out and didn’t need to spend all day at the dealership
Service department was able to fit me in for an oil change. Was done quickly with only a little wait. Will be back again! Thanks
I appreciate mr. Ryan Bruyere decisiveness and aggressiveness plus he does a phenomenal job and keeping me informed remotely via text invoice or phone call every time I patronize this dealership mr. Ryan saves me money and inspect my vehicle and inform me of any necessary requirements I am delivered discreetly and are transported back to my home and picked up when my repair or complete to retrieve my vehicle this is what I call the red carpet treatment Yours Truly Maxwell Dotson PS Mr.Ryan Bruyere " Became a man among men and a little bit better than most ...
The service was kind and speedy. I have heard of people spending all day getting their car at the dealership. Pete had us in and out
The place over on time the people were so beautiful and I was so amazed of how the place has changed so much rice in the park and lat. The place was so clean the service arrogant area was so organize the rest Room were beautiful Hill was clean clean no paper honor of roars no markings know where the place was just nice and clean I really liked it and the way the Room was so wonderful and clean and quiet the TV was plain and it would you so nice I really liked it and will be back ...
My visit was very nice. It was all so quick and easy. I sat in the waiting room and before I knew it, I was done.
Great fast service, friendly,- had no problem dropping off my vehicle or make an appointment every couple of hours that kept me updated on my vehicle
The staff was courteous and timely, everyone was masked and the waiting area was clean. This us where I purchased my vehicle. Thank you all.
Great service, everyone is ready to help as soon as you get there, with a smile up under that mask lol. They want to satisfy you in any way
The staff was very friendly and concerned about my concerns. I personally dealth with Ryan, who from the time I drove in, to the time my service was completed was more then just helpful with one vehicle but two. Thanks, Ryan Rocks!
My service advisor Ryan was very pleasant and professional. Hw really worked with me in getting my car repaired and back on the road. I am very satisfied and happy with the service provided to me.
It is always a pleasant & speedy visit. The waiting room is clean an comfortable. Everyone’s nice an very helpful, an on top of all that it’s cheap. Win, win
If appointment oil change could be 30 minutes instead of hour, it would be excellent! Great friendly and professional staff. I will go back again
First time buying a vehicle outta state and no test drive. The process seemed hassle free and a REALLY good deal so i bought it. Love my new truck.Thanks!
I went to check out a vehicle and was able to get exactly what I wanted financially. My salesman Mr McNeal took care of me promptly and efficiently. Thank you Northland Chrysler
Everyone Was very professional and polite it was an enjoyable experience and prompt I will come back anytime no complaints, Just bought a ram truck three months ago.
We are return buyers of northland. I have all my family personally buying from Brenda I love her spirit. Everyone was nice and helpful as they have been every purchase. This is 1 of 2 purchases of vehicles from northland in a month.
My service was good, the only thing I had to wait a long time for my paperwork. That was the only thing. But overall service was good.
Great service and impeccable skill. It took a while but it takes time for near perfection. I am extremely satisfied with the service. A1 service
Pete was the friendliest, easiest andbest salesman I have ever met. I have bought probably around 40-50 vehicles none were as effortless as working with Pete.
Gary Oakie is the man. I highly recommend Gary and his team. He goes above and beyond the call of duty to service his customers.
I was treated like family here. This is my 3rd car with Hank, he was awesome per usual. The staff here went above and beyond. The car I wanted didn’t have a sun and they were able to get me one installed. I was very pleased.
Great service. Shonda kept me updated on my vehicle status. Vehicle was washed and ready to be picked up in a timely fashion. I will continue to have my Chrysler vehicles serviced here.
Professional staff and timely service and friendly sales staff and management. A lot of communication between customer and service personnel to advise of completion status
I was actually shopping for a used car and left with a brand new 2020! My first time buying a brand new vehicle. I worked with Brenda and Mike. The were fast and no fooling around at all. Very attentive to my needs and the payment I could afford. I have already recommended them to a co worker.
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